MBI Gaming Terms & Conditions — The Complete Guide for Malaysia Members

Welcome to mbi gaming, an online entertainment platform operated by MBI Gaming Group ("mbi gaming", "we", "the platform"). These Terms and Conditions ("Terms") govern the relationship between you ("Member", "User", "you") and mbi gaming with respect to your use of the website mbigaming.ws and all services available therein.

By accessing, registering for, or using any part of the mbi gaming platform, you explicitly and unconditionally agree to be bound by these Terms, including all policies and guidelines referenced herein. If you do not agree with any part of these Terms, you are required to discontinue use of the mbi gaming platform.

Mbi gaming reserves the right to update or amend these Terms from time to time. Members will be notified of changes via their registered email or in-platform notifications. Continued use of the platform after any such amendments come into effect constitutes acceptance of the revised terms.

To register and use mbi gaming's services, you must meet all of the following eligibility requirements at all times while your account is active:

• Age Limit: You must be at least 18 years of age at the time of registration. mbi gaming conducts age verification and reserves the right to request identity documents at any time.
• Nationality & Location: mbi gaming's services are offered to individuals accessing the platform from Malaysia. You are responsible for ensuring that your use of the platform is lawful in the jurisdiction where you are located.
• Legal Capacity: You must have full legal capacity to enter into a binding contract. Individuals who have been legally declared incompetent are not permitted to register.
• Self-Exclusion: Individuals who have enrolled in mbi gaming's voluntary self-exclusion programme or any similar programme are not permitted to register a new account until the exclusion period has ended.
• Staff: Current mbi gaming staff, their immediate family members, and direct contractors are not permitted to hold an active account or participate in any platform promotions.

Registration at mbi gaming is free and requires you to provide accurate and complete personal information. Details required during registration include your full name (as per your identification card), an active Malaysian mobile number, a valid email address, and your date of birth.

One Account Only: Each individual is permitted to hold only one (1) mbi gaming account at any time. Creating multiple accounts under the same individual — whether using a different name, different email address, or different phone number — is strictly prohibited. Violation of this rule will result in the closure of all associated accounts, forfeiture of all balances, and a permanent ban from the platform.

Password Security: You are solely responsible for keeping your username and password secure. Do not share your login credentials with anyone. mbi gaming will not be held liable for any unauthorised access resulting from your failure to safeguard your account.

KYC (Know Your Customer): mbi gaming reserves the right to request identity verification documents (KYC) at any time, including copies of identification cards, proof of address, or other additional information. Failure to provide the requested documents within the specified timeframe may result in a temporary account restriction or closure.

All deposit transactions on mbi gaming are processed in Malaysian Ringgit (RM). mbi gaming accepts the following approved payment methods for the Malaysian market:

Deposit Limits: The minimum deposit is RM 10 per transaction. The maximum daily deposit limit depends on your account's VIP tier. Standard members have a daily deposit limit of RM 10,000, while Diamond VIP members have a limit of up to RM 50,000 per day.

All deposits must originate from a payment method registered in your own name. mbi gaming does not accept third-party deposits. Deposits from unverifiable sources will be returned and the account may be subject to investigation.

You may request a withdrawal from your mbi gaming account at any time, subject to the following conditions:

• Minimum Withdrawal: The minimum withdrawal amount is RM 50 per request.
• Withdrawal Methods: Withdrawals may only be made via the same payment method used for the deposit, or to a Malaysian bank account registered in your name.
• Identity Verification: Your first withdrawal, or any withdrawal exceeding RM 5,000, requires completed KYC identity verification before it can be processed.
• Bonus Requirements: If there is an active bonus balance in your account, the applicable bonus wagering requirement must be fully met before a withdrawal can be processed.
• Anti-Fraud Review: mbi gaming reserves the right to place a withdrawal on hold for up to 5 business days for security and anti-fraud review purposes on transactions deemed suspicious.

Mbi gaming offers its members a variety of bonuses and promotions from time to time. All bonuses are subject to their respective specific terms and conditions, which will be clearly stated at the time each promotion is launched.

Wagering Requirement: Every bonus received carries a wagering requirement that must be met before winnings derived from that bonus can be withdrawn. Wagering requirements are typically expressed as a multiple of the bonus amount (e.g., 10x means you must wager 10 times the bonus value before a withdrawal is permitted).

Bonus Validity Period: All bonuses have an expiry date as stated in their respective promotional terms. Unused bonuses that expire within the validity period will be automatically forfeited without compensation.

• Bonuses are non-transferable between accounts.
• Only one welcome bonus may be claimed per new member.
• Mbi gaming reserves the right to void bonuses where there is evidence of promotional abuse.
• Wagers on certain games (such as some progressive jackpot slots) may not count, or may only partially count, towards bonus wagering requirements.
• Mbi gaming reserves the right to withdraw any promotion at any time.

All games available on mbi gaming — including Live Casino, online slots, Sports Betting (Malaysia Super League football, EPL, badminton), e-sports betting (Mobile Legends MPL Malaysia, DOTA 2, Valorant), and virtual sports — are subject to their respective game-specific rules.

Game Fairness: All casino games and slots at mbi gaming use an independently certified RNG (Random Number Generator). The RTP (Return to Player) for each slot game is available in the respective game information.

Technical Results: In the event of a technical disruption during an active game, the outcome of any match or spin completed in full prior to the disruption is final. If the disruption occurs before an outcome is determined, the wager will be returned to your account balance.

Sports Betting: For sports and e-sports betting, the results applied are the official results announced by the relevant governing body. Any change to a result after the official announcement that affects already-settled bets will not be taken into account by mbi gaming.

The following behaviours are strictly prohibited on the mbi gaming platform. Violating any of these rules may result in a temporary suspension or permanent closure of your account, forfeiture of all balances, and a report to the relevant authorities where necessary:

• Registering more than one account or using another person's identity to register.
• Engaging in any form of fraud, including the use of stolen or unauthorised credit cards or e-wallets.
• Money laundering or using mbi gaming as a channel for any unlawful financial activity.
• Using software, bots, automation scripts, or any third-party tools to gain an unfair advantage in any game.
• Manipulating games through collusion with other players (e.g., chip dumping in Poker).
• Abusing promotions or exploiting loopholes in the bonus system.
• Uploading content that is offensive, threatening, or unlawful through the mbi gaming platform.
• Impersonating an mbi gaming representative or staff member to gain an unfair advantage over other users.

Voluntary Closure: You may close your mbi gaming account at any time by contacting our customer support team. Prior to closure, please ensure all active bonus wagering requirements have been completed or cancelled. Any withdrawable balance will be processed in accordance with our standard withdrawal policy.

Closure by MBI Gaming: mbi gaming reserves the right to close or suspend any account without prior notice if:

• A member is found to have violated any part of these Terms.
• There is suspicious activity or indicators of fraud associated with the account.
• A member is found to have registered using false information or another person's identity.
• Instructions received from the relevant authorities.

In cases of closure due to a breach of Terms, balances associated with the violating activity may be forfeited. Balances unrelated to the breach will be returned at the discretion of mbi gaming management.

To the extent permitted by Malaysian law, mbi gaming shall not be liable for any direct or indirect losses arising from the use of our platform, including but not limited to:

• Loss of winnings due to technical disruptions beyond mbi gaming's control.
• Financial losses resulting from your own betting decisions.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Delays in deposit or withdrawal processing due to third-party issues (banks, e-wallets).

Mbi gaming's total liability under any circumstances shall not exceed the amount deposited by the member in the 30 days preceding the claim.

Mbi gaming is committed to protecting your privacy and the security of your personal data. The collection, use, storage, and sharing of your personal information is governed by Privacy Policy ours, available on a separate page.

In summary, mbi gaming collects and uses your personal data for the following purposes: to verify your identity, process financial transactions, provide customer support services, comply with legal obligations, and improve your experience on the platform.

Mbi gaming is deeply committed to the principles of responsible gaming. We believe that gambling should be purely a source of entertainment — not a cause of financial stress or mental health concerns.

Self-control tools available to all mbi gaming members:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set the maximum amount you can lose within a specified period.
• Session Time Limit: Set a time limit for each of your gaming sessions.
• Temporary Break: Take a break from the platform for 24 hours, 1 week, or 1 month.
• Self-Exclusion: Register for voluntary self-exclusion for 6 months, 1 year, or permanently.

For more information on responsible gaming and available support resources, please visit our Responsible Gaming ours.

Mbi gaming reserves the right to amend, update, or replace any part of these Terms at any time at its sole discretion. Amendments to these Terms take effect immediately upon publication on the website, unless a different effective date is specified.

Members will be notified of material changes to these Terms via:

• Email to the registered email address on your account.
• Pop-up notifications upon logging in to the mbi gaming platform.
• Announcements on the mbigaming.ws homepage.

You are responsible for reviewing these Terms periodically. Continued use of the mbi gaming platform after any amendments take effect will be deemed acceptance of the revised Terms. If you do not agree with the changes made, you are required to cease using the platform and close your account.

If you have any questions, concerns, or feedback regarding these Terms & Conditions or any aspect of mbi gaming's services, our customer support team is here to help:

• Email: support@mbigaming.ws
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform.
• WhatsApp: Number available after logging in to your account

For enquiries related to dispute resolution, please send an email to disputes@mbigaming.ws including your account number, the date of the incident, and full details of the dispute. We are committed to responding within 3 business days.